1. Introduction
This Refund Policy explains the cancellation, renewal, and refund conditions for memberships purchased through I’m Ok You’re Ok Health & Wellness – For Dating (“IOYO,” “we,” “our,” or “us”).
2. Membership Purchases
Membership pricing, duration, and payment terms are displayed before checkout. By completing a purchase, you confirm that you have reviewed and accepted the details of your selected membership plan.
3. Monthly Membership
The monthly membership is billed at the displayed monthly rate and may include an initial six-month membership commitment. Cancellation during a minimum commitment period does not automatically remove amounts already due under the selected plan.
4. Prepaid Memberships
Six-month and twelve-month memberships are paid in full at checkout. Once membership access has started, prepaid fees are generally non-refundable unless required by applicable law or otherwise stated in writing at the time of purchase.
5. Renewals and Future Charges
Recurring memberships may renew automatically according to the terms displayed at checkout. Members should submit cancellation requests before the next billing date to prevent future eligible renewal charges.
6. Cancellation Requests
Cancellation stops future eligible renewals but does not normally refund previous payments. Membership access may continue until the end of the paid period unless the account is suspended for a violation of platform rules.
7. Duplicate or Incorrect Charges
If you believe you were charged more than once or charged an incorrect amount, contact us promptly with your name, account email, order number, charge date, and relevant payment information so we can investigate.
8. Technical Problems
Temporary platform interruptions do not automatically qualify for a refund. If a verified technical issue prevents meaningful access for an extended period, we may offer a correction, account credit, extension, or refund at our reasonable discretion.
9. Refund Processing
Approved refunds will normally be returned to the original payment method. Processing times depend on the payment provider or financial institution, and any differences caused by exchange rates or bank fees may be outside our control.
10. Contact
To request a cancellation or refund review, contact info@joyohealthandwellness.com or call 657-572-3776. Include your account email and order number so we can locate the relevant transaction.
